Terms & Conditions

Payments Options: Only Cash or Bank deposits are available at the stage.

Delivery: We normally arrange delivery in 3 days after the customer make payments. Sometimes we can arrange delivery the same day that you make your payments, it depends on if the truck is available. If not asked, the shipping quotation is for one person, that means sometimes the buyer end needs to give the delivery guy a hand for something too heavy or too big, like a sofa or a mattress. For extra person delivery, please ask before delivery quotation is made.

Normally the delivery is to the door only. We do not have the obligation to move upstairs, open the box and put to its position. We may do that but it is not a must.

Buyer to pick up is welcome. Confirmation before pick up is needed.

 

Warranty & Return

All of our products carry a 12 month RTB warranty if not specially stated. We are not responsible for any damage caused by misuse or abusing. RTB (Return to Base) means the buyer pays for returning goods to us, we will fix or replace and pay for sending it to the buyer. The warranty does not include the damage, worn, color change, fade and mold on upholstery, stitch, fabric, leather and vinyl.

Everything we sold is under RTB, Return to Base warranty. Because furniture is made by hand with natural material like wood and stone, so they are unique in each piece. In a certain aspect, one cannot find a perfect piece by some kind of standards. Also some kind of imperfection and repair on material like wood and stone etc. is acceptable in this industry. 

In general,we won't accept refund is there is stock for replacement. When there is no replacement, we will refund to customers via bank transfer. Free delivery is based on successful  transaction, we will deduct delivery cost from the amount of refund when refund.

Delivery/Shipping fee is not refundable for any reason.

The Consumer Guarantees Act doesn’t apply to goods usually used for commercial use.

If for any reason the product we sent you turns out to be faulty, we will do our best to get it fixed quickly. Please contact us strictly within 3 working days of receiving your purchase .we’ll replace it for you and meet all our responsibilities under the Consumer Guarantees Act 1993.

For a full refund the goods must be returned in a re-saleable state as received by the purchaser.  Please note we will not refund for damage caused directly or indirectly after receipt by the purchaser.

•The buyer needs to inform us to arrange return within 3 days he receives the product and send out the product within 7 days.

•The buyer has the obligation to keep the product to be returned in original condition and is not supposed to keep using the product before he returns it to us.

•The goods must be delivered by the buyer to our warehouse in original condition and packaging at the buyer's own cost. And it is the buyer's own responsibility to keep it safe in transit.